Does Tidio Have a Free Plan?

Yes, Tidio has a free plan, and it's not a locked-down trial. It includes a live chat widget, a visual chatbot builder, email channel support, and the Tidio mobile app, no credit card required to sign up. The catch is a cap of 50 live chat conversations a month, one operator seat, and no Lyro AI agent.

Here's exactly what's included on the free plan, where that 50-conversation ceiling starts to matter, and what changes when you move to Starter, Growth, or Tidio+.

What the Free Plan Actually Includes

Tidio's free tier installs on any website through a JavaScript snippet or a platform-specific plugin for Shopify, WordPress, or Wix. Once it's live, you get a chat widget that visitors can open from any page, a chatbot builder for creating automated flows with triggers, conditions, and responses, and an email channel so conversations that start in chat can continue by email. One operator account is included, so a solo founder or single support person can run the whole thing from the Tidio dashboard or the iOS and Android apps.

None of that is a stripped-down preview. The chatbot builder on free is the same drag-and-drop tool available on every paid tier, capable of routing FAQ questions, capturing leads, and handing conversations off between bot and human. What free doesn't include is live visitor tracking, the real-time dashboard of who's browsing your site, and Lyro, Tidio's AI agent that answers customer questions conversationally from your help content.

Where the Free Plan Runs Out

The limit is 50 live chat conversations a month. Cross that and Tidio prompts you to upgrade before you can start new chats until the next billing cycle resets the count. For a new store or a service business with light traffic, 50 conversations can cover weeks without friction. For a site doing steady daily volume, e-commerce especially, the cap arrives fast: a store fielding even five to seven chat conversations a day burns through 50 in under two weeks.

The chatbot builder and email channel keep working past that point since they're not gated by the same counter, but new live chat sessions stop until you upgrade or the month rolls over. That makes the free plan better suited to testing Tidio's interface and validating that chat converts visitors before committing budget, rather than running it as a permanent setup once volume grows past a trickle.

What Starter and Growth Add

Starter, at $29/month, removes the 50-conversation cap so live chat volume becomes unlimited, and expands operator seats to three. It also turns on live visitor tracking, the dashboard that shows who's currently on your site, which pages they're viewing, and whether they've chatted before, which is the feature most businesses notice first after upgrading. Growth, at $59/month, adds analytics on response time and chatbot performance, more advanced automation conditions, and the option to purchase Lyro AI conversation add-on packages without committing to the top tier.

Lyro itself, the AI agent that reads your knowledge base and answers customer questions in natural language rather than following a scripted flow, is not part of free, Starter, or Growth by default. Full Lyro deployment lives on Tidio+ at $749/month, aimed at businesses running enough support volume that automating a large share of it changes staffing costs. Check current Tidio plan pricing before deciding which tier fits your conversation volume.

Is There a Tidio Coupon Code?

There's no standalone coupon code for Tidio. Any active discount applies automatically through an exclusive affiliate link rather than a code typed in at checkout. Check the current Tidio deal page before upgrading from free to see what's active on Starter or Growth.

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