What Is Tidio?
Tidio is an all-in-one customer service platform that combines live chat, automated chatbots, and Lyro — an AI agent trained on your support content that resolves customer queries instantly without human involvement. Used by 300,000+ businesses, Tidio integrates directly with Shopify, WooCommerce, and major CRMs to deflect support tickets and increase sales conversions.
Tidio is an AI customer service platform combining live chat, automated chatbots, and an AI agent called Lyro — a system that resolves customer queries autonomously from your knowledge base without human involvement. Used by over 300,000 businesses worldwide, Tidio is the leading customer service solution for e-commerce and small business websites. The free plan is genuinely functional and covers the core features that most small businesses need: a live chat widget, basic chatbot automation, and email channel support. The key product differentiator is Lyro, Tidio's AI agent powered by Claude AI. Unlike basic rule-based chatbots that follow predefined scripts, Lyro is trained on your help content and support documentation, then answers customer questions in conversational natural language. It handles order status questions, product inquiries, return policy questions, troubleshooting requests, and most common support scenarios automatically — without any scripted decision trees. Tidio reports Lyro resolves up to 70% of customer queries without human agents, which translates directly into reduced support workload and 24/7 coverage without staffing costs. The platform integrates natively with Shopify, WooCommerce, and major e-commerce platforms, showing agents visitor browsing history and cart contents during conversations to enable contextualized support and proactive sales assistance.
The practical value of Tidio varies significantly by business type. For e-commerce businesses, Tidio's Shopify and WooCommerce integrations enable support agents and the Lyro AI to see exactly what products a visitor has viewed, what's in their cart, and their order history — allowing proactive engagement at the right moment and contextual support without asking customers to repeat information. Live chat with visitor tracking lets you see who's on your site in real time and initiate conversations with high-value prospects. Chatbot flows handle routine questions automatically: store hours, shipping times, return policies, and product availability inquiries don't require an agent. Lyro handles the more complex conversational queries. For service businesses, Tidio provides a professional live chat interface with lead capture and email follow-up capabilities. The mobile app means support can be managed from anywhere. The free plan covers live chat with up to 50 conversations per month and basic chatbot functionality. Starter at $29/month removes the conversation limit and adds more operator seats and automation capabilities. Growth at $59/month adds the analytics and advanced chatbot features needed for larger operations. Tidio+ at $749/month is the full Lyro AI deployment at scale with dedicated customer success support.
Who it's for: Tidio is built for e-commerce stores and small to medium businesses that want to improve customer service responsiveness, reduce support ticket volume, and increase sales conversions through website chat. It's particularly valuable for businesses with high customer service volume where AI automation can deflect a significant portion of repetitive inquiries, and for e-commerce teams using Shopify or WooCommerce who want chat support integrated with their store data.
Key Features
- Lyro AI agent resolves queries from your knowledge base
- Live chat with visitor tracking and proactive triggers
- Visual chatbot flow builder
- Shopify and WooCommerce native integration
- Email and Messenger channel support
- Analytics dashboard with conversation insights
How to Use the Tidio Coupon Code
Tidio Pricing Overview
| Plan | Price | Best For |
|---|---|---|
| Free | Free | Individuals & light usage |
| Starter | $29/mo | Solo creators & freelancers |
| Growth Best Value | $59/mo | Scaling teams |
| Tidio+ | $749/mo | Growing teams |
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Frequently Asked Questions
Yes — use AIPRICERADAR at checkout when upgrading to any Tidio paid plan for a discount. Verified by AI Price Radar. Apply the code at tidio.com during the upgrade checkout process.
Yes. Tidio has a free plan with no monthly cost. It includes live chat (up to 50 conversations per month), basic chatbot flows, email channel support, and the Tidio mobile app. The free plan is functional for small businesses with low support volume. For businesses with more than 50 monthly live chat conversations or needing advanced automation, paid plans start at $29/month.
Lyro is Tidio's conversational AI agent that automatically resolves customer queries using your support content. Unlike rule-based chatbots that follow decision trees, Lyro is trained on your help articles, FAQ, and product information and answers customer questions in natural language. It handles queries about orders, products, policies, and troubleshooting — Tidio reports Lyro resolves up to 70% of queries without human involvement. Lyro is available on Tidio+ and as an add-on on other paid plans.
Yes — Tidio has an official Shopify app with deep integration. The integration shows Tidio agents and Lyro AI the customer's order history, cart contents, product browsing history, and Shopify customer profile data during conversations. Agents can also process refunds and access order information directly from the Tidio interface without switching to Shopify. This context makes support conversations significantly more efficient and enables data-informed proactive engagement with high-value visitors.
Tidio's visual chatbot builder creates automated conversation flows using a drag-and-drop interface. You build decision trees: trigger (visitor opens chat, visits specific page, or takes an action) → conditions (cart value, location, previous visits) → responses (messages, quick reply buttons, data collection, human handoff). Common use cases include lead capture forms, FAQ automation, abandoned cart recovery, post-purchase follow-up, and support triage. No coding is required. The chatbot builder is available on all plans including free.
Operator seat counts depend on your plan. The free plan includes 1 operator. Starter includes up to 3 operators. Growth and above increase operator capacity. Additional operator seats can be purchased as add-ons on plans that don't include enough by default. For teams with multiple support agents needing simultaneous Tidio access, the plan's included seat count and add-on pricing should factor into your plan selection.
Yes — Tidio has iOS and Android mobile apps for agents to manage chats, respond to customers, and receive notifications from anywhere. The mobile app is important for small business owners who want to handle support personally without being tied to a desktop. Visitor-side chat widgets are also mobile-responsive and work on mobile browsers automatically.
Yes — Tidio's email channel allows sending automated and manual emails through the platform. For visitors who leave before a chat question is answered, email follow-up sequences can be triggered automatically. For lead capture chatbot flows, collected email addresses can trigger automated email sequences. The email functionality integrates with the same contact database as chat, providing a unified communication view per customer across channels.
Yes — Tidio's live visitor tracking shows you a real-time dashboard of who is on your website, which pages they're viewing, how long they've been there, and whether they've chatted before. This enables proactive chat — reaching out to high-value visitors (high cart value, repeated visits to a pricing page) before they leave. Visitor tracking is available on paid plans and is particularly valuable for e-commerce and SaaS businesses where proactive engagement at the right moment converts browsers to buyers.
Tidio supports live chat (website widget), email, Instagram Direct Messages, Facebook Messenger, and WhatsApp (on select plans). The unified inbox consolidates messages from all channels so agents see all customer communication in one place regardless of channel. For businesses managing customer communication across multiple platforms, Tidio's multichannel inbox simplifies agent workflow compared to monitoring multiple platform-specific inboxes simultaneously.