Tidio Pricing in 2026: Plans, Cost & Free Trial
Every Tidio plan, what's actually included at each tier, and whether the cost holds up against the alternatives.
Tidio Plans & Pricing
Tidio's pricing spans from a functional free plan to Tidio+ at $749/month for full Lyro AI agent deployment.
The four tiers — Free, Starter ($29/month), Growth ($59/month), and Tidio+ ($749/month) — cover the range from a small business testing live chat for the first time to an enterprise deploying AI automation at scale.
The most notable structural aspect of Tidio's pricing is that Lyro AI's full capabilities are concentrated in Tidio+, though Lyro conversation add-on packages are available on lower plans for businesses wanting to evaluate AI automation before committing to Tidio+.
| Plan | Price | Best For |
|---|---|---|
| Free | Free | Individuals & light usage |
| Starter | $29/mo | Solo creators & freelancers |
| Growth Most Popular | $59/mo | Scaling teams |
| Tidio+ | $749/mo | Growing teams |
Is Tidio Worth the Price?
Tidio's ROI varies significantly by plan and business type. Here's how the value case looks at each tier.
**Free and Starter: 24/7 coverage with zero staffing cost** For a small e-commerce store or service business, the primary value of Tidio's free and Starter tiers is coverage.
A single support agent working business hours (40 hours/week) handles customer questions during those hours and nothing else.
Tidio's chatbot flows handle common questions — shipping times, return policy, store hours, order status — 24 hours a day, 7 days a week, for $0–29/month.
The after-hours coverage value alone is significant for e-commerce businesses where a significant percentage of purchases happen outside business hours. Lead capture is the other major free/Starter ROI driver.
A chatbot that appears when a visitor spends 30 seconds on your pricing page, captures their email, and triggers an automated follow-up sequence converts browsers who would otherwise leave.
For SaaS and service businesses where a single new lead is worth hundreds or thousands of dollars, the math on Starter at $29/month is immediate. **Growth: analytics and advanced automation at $59/month** At Growth, the value shifts to optimization.
The analytics at this tier show you which chatbot flows convert, how quickly agents respond, and where conversations fall through the cracks.
For businesses running Tidio at meaningful volume (hundreds of chats per month), the ability to identify and fix conversion leaks in your chat flows is worth the step up from Starter.
Removing Tidio branding from the chat widget is also a Growth benefit — for businesses where professional appearance matters, co-branded chat widgets undermine trust.
**Tidio+: the AI automation ROI calculation** At $749/month, Tidio+ is justified by the Lyro AI agent's impact on support staffing costs. Tidio reports Lyro resolves up to 70% of customer queries without human agents.
Tidio has four tiers with meaningfully different feature sets at each level. **Free Plan ($0/month)** The free plan is a functional starting point, not a demo.
It includes: live chat widget on your website, up to 50 live chat conversations per month, basic chatbot flows (the visual chatbot builder works on the free plan), email channel support, and the Tidio mobile app for iOS and Android. One operator account is included.
The 50 conversation/month cap is the primary limitation. For a business receiving 100+ customer chat inquiries per month, the free plan hits its ceiling quickly.
For a new store with low traffic or a service business in early growth, 50 conversations per month may be sufficient for months.
Who it's for: new stores and businesses with low current traffic testing Tidio's interface, businesses that primarily want the chatbot for basic FAQ automation with minimal live chat volume, and companies evaluating before committing to a paid plan.
**Starter ($29/month)** Starter removes the 50 conversation cap — live chat volume is unlimited. Operator seats expand to 3 (or purchase additional seats).
Live visitor tracking shows who is on your site right now, enabling proactive chat triggers based on page behavior and time on site. Advanced chatbot automation includes more complex trigger conditions and chatbot flows. Email channel remains included.
Starter is the right tier for active small businesses where the free plan's 50 conversation cap creates friction.
The live visitor tracking is the most immediately visible new capability — seeing a real-time dashboard of who's on your site and being able to initiate chat with high-value visitors (high cart value, pricing page visits, returning visitors) is a qualitative improvement in what you can do with the platform.
Tidio Free Trial: What's Included?
Tidio's evaluation path starts with the permanent free plan — no time limit, no credit card required, no expiry. You can install the Tidio widget on your website, run live chat, and test the basic chatbot builder without ever entering payment information.
For paid plan features, Tidio allows you to start a paid plan trial from within the dashboard before committing. This means you can see Growth analytics or test Starter's unlimited conversations with a trial period before your billing begins.
For Lyro AI specifically, the recommended evaluation path is: sign up for Growth ($59/month) and purchase a small Lyro add-on conversation package.
This lets you see how Lyro performs on your specific customer queries and knowledge base before deciding whether the volume and quality justify Tidio+ at $749/month.
Running 50–100 Lyro conversations on your actual customer questions gives you real data on Lyro's deflection rate for your specific business. The setup time matters for evaluation accuracy.
Lyro's performance is directly tied to the quality of your knowledge base — FAQ articles, product information, policy pages.
Frequently Asked Questions
How much does Tidio cost per month?
Tidio has four plans: Free at $0/month (50 conversations/month, 1 operator), Starter at $29/month (unlimited conversations, 3 operators, live visitor tracking), Growth at $59/month (analytics, advanced automation, Lyro AI add-on available), and Tidio+ at $749/month (full Lyro AI agent deployment, onboarding support). Annual billing saves 15–20% on paid plans. Lyro AI conversations can also be purchased as add-on packages on Starter and Growth plans for businesses not ready for Tidio+.
Yes. Annual billing on all Tidio paid plans saves approximately 15–20% compared to monthly billing. On Starter, annual billing works out to roughly $24/month effective versus $29/month. On Growth, roughly $49/month versus $59/month. For businesses that have committed to Tidio as part of their customer service stack, annual billing makes sense once you've validated the platform over 4–6 weeks of real use. The savings on Tidio+ are substantial in absolute terms — 15–20% of $749/month is $112–150/month saved — making annual evaluation important at that tier.
Full Lyro AI deployment is included in Tidio+ ($749/month) with a dedicated monthly conversation allocation — check current specifics at tidio.com as the exact number is updated periodically. On Starter and Growth plans, Lyro conversations are not included by default but can be purchased in packages (50, 100, or more conversations per month as add-ons). This tiered approach lets you run Lyro at small scale before deciding whether the deflection rate and quality justify upgrading to Tidio+. For businesses handling fewer than 200 AI-resolved conversations per month, the add-on approach on Growth may cost less than Tidio+ while still evaluating Lyro's impact.
Yes, starting with the free plan. The Tidio Shopify app integrates directly — showing agents your customer's cart contents and order history during conversations — and the free plan's 50 conversations/month is sufficient for early-stage stores with low traffic. As your traffic grows, the upgrade trigger to Starter ($29/month) is when you consistently hit the 50-conversation cap. For stores doing $30,000+/month in revenue where cart abandonment is meaningful, the live visitor tracking on Starter enables proactive chat with high-value visitors that typically generates revenue well in excess of the $29/month subscription cost.
Yes — Tidio's live chat and rule-based chatbot builder are fully functional without Lyro AI. Many businesses run Tidio for months or years on Starter or Growth using agent-handled live chat and scripted chatbot flows without ever using Lyro. This is a completely valid configuration. Lyro is an optional add-on that addresses a specific problem — handling conversational queries that scripted chatbots can't handle well — and is only valuable if your support volume and query types are appropriate for AI automation. If your support queries are complex, highly personalized, or require human judgment, rule-based chatbots plus live agents may serve you better than Lyro regardless of plan tier.
Intercom starts at $74/month for their Starter plan (small businesses, limited seats). Their AI Fin agent requires higher tiers starting around $99/month, with full enterprise capability costing significantly more. For core live chat and basic automation, Tidio provides comparable functionality at lower cost. Intercom's advantages are more sophisticated product tour and in-app messaging features (relevant for SaaS with complex user onboarding), a more mature analytics suite, and stronger brand recognition in the enterprise market. For e-commerce businesses, service businesses, and SMB use cases where the primary need is live chat and AI query handling, Tidio offers better value at comparable capability levels. For SaaS companies at Series B and beyond with complex lifecycle messaging needs, Intercom's depth may justify its premium.
Tidio charges primarily per plan subscription. Operator seat counts vary by plan: 1 operator on Free, 3 on Starter, higher limits on Growth and Tidio+. Additional operator seats can be purchased as add-ons if your plan's included seats aren't enough for your team size. Live chat conversations are capped at 50/month on the free plan and unlimited on all paid plans. Lyro AI conversations are the exception — those are metered separately either through the Tidio+ subscription allocation or as purchased add-on packages. For most businesses, the operator seat count and live chat volume pricing structure is straightforward.
The answer depends on your current support staffing cost and conversation volume. The threshold where Tidio+ becomes ROI-positive: if you're handling 300+ customer conversations per month and spending $2,000+/month on customer support agent time, Lyro's 70% deflection rate potentially saves more than $749/month in agent hours. A business handling 500 conversations/month at $10/conversation in agent time ($5,000/month support cost) saves roughly $3,500/month if Lyro handles 70% — a net saving of $2,750/month after Tidio+ cost. For businesses below that volume threshold, the Growth plan plus Lyro add-on packages gives you AI automation at lower fixed cost while your volume scales.
If you exceed your included Lyro conversation allocation (on Tidio+ or purchased add-on packages), additional Lyro conversations are either billed at per-conversation overage rates or Lyro stops handling new AI queries until the next billing period — depending on how your account is configured. Check your Tidio account settings for overage handling preferences. For businesses with unpredictable conversation volume spikes (seasonal e-commerce, product launches), it's worth understanding the overage behavior before going live with Lyro at scale so you're not surprised by unexpected charges or gaps in AI coverage during peak periods.
Yes. From within the Tidio dashboard, you can start a trial period for paid plan features before your billing begins. The free plan itself is permanently free and functions as an extended evaluation tool — install Tidio on your website and run real customer conversations before deciding whether to upgrade. For evaluating Lyro AI specifically, the recommended path is to sign up for the Growth plan and purchase a small Lyro add-on package, running 50–100 Lyro conversations on your actual customer queries to evaluate deflection rate and response quality before committing to Tidio+ at $749/month.
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