Tidio Plans & Pricing
Tidio's pricing starts with a functional free plan and scales from Starter at $29/month to the full Lyro AI deployment on Tidio+ at $749/month. The wide range reflects the different value propositions at each tier: free and Starter cover live chat and basic automation for small businesses; Growth adds analytics and advanced automation; Tidio+ deploys full AI agent automation at enterprise scale. The most notable aspect of Tidio pricing is that full Lyro AI agent capability requires Tidio+ at $749/month, which is a significant jump from the Growth plan at $59/month.
| Plan | Price | Best For |
|---|---|---|
| Free | Free | Individuals & light usage |
| Starter | $29/mo | Solo creators & freelancers |
| Growth Most Popular | $59/mo | Scaling teams |
| Tidio+ | $749/mo | Growing teams |
Is Tidio Worth the Price?
The ROI for Tidio depends heavily on your current customer service cost and volume. For a business currently spending $2,000–5,000/month on customer service agent time, Lyro resolving 70% of queries autonomously reduces agent hours by a comparable percentage. At the Tidio+ level ($749/month), if Lyro handles 500 conversations per month that would otherwise require 30 minutes of agent time each at $25/hour, the cost savings are $6,250/month against $749 in tool cost. For smaller operations on Starter or Growth, the ROI comes from enabling 24/7 support coverage and capturing leads outside business hours without staffing costs.
The free plan covers 50 live chat conversations/month, basic chatbots, email support, and 1 operator. Starter at $29/month removes the conversation cap, adds 3 operators, live visitor tracking, and deeper chatbot automation capabilities. Growth at $59/month adds analytics, advanced chatbot features, removed Tidio branding, and higher operator capacity. Tidio+ at $749/month includes Lyro AI at scale, dedicated AI conversation limits, onboarding support, and is designed for businesses that have validated AI automation drives meaningful efficiency gains and are ready to invest in full deployment. Lyro conversations can also be purchased as add-ons in packages on lower plans.
Tidio Free Trial — What's Included?
Tidio's free plan is the starting point rather than a time-limited trial — you can use the free plan indefinitely for small-scale live chat and basic automation. The practical evaluation for paid plans happens on the free plan: install Tidio on your site, run live chat for several weeks, and assess whether the platform fits your workflow before upgrading. Paid features can be evaluated through the Tidio dashboard where you can start a paid plan trial before committing.
Frequently Asked Questions
Tidio has a free plan. Paid plans: Starter at $29/month, Growth at $59/month, Tidio+ at $749/month. Lyro AI conversations can be purchased in packages as add-ons on Starter and Growth plans. Annual billing discounts are available.
Yes. Annual billing on Tidio paid plans typically saves around 15–20% compared to monthly. For businesses that have established Tidio as part of their customer service stack, annual billing provides cost savings and billing simplicity.
Lyro AI conversations are primarily available on Tidio+ ($749/month) or as purchased conversation packages on Starter and Growth plans. Tidio+ includes a set number of Lyro AI conversations per month — check current plan details at tidio.com as conversation limits and packaging evolve. For businesses wanting to evaluate Lyro before committing to Tidio+, purchasing a small Lyro add-on package on the Growth plan is the recommended path.
For small e-commerce stores with less than 50 customer chat conversations per month, the free plan is sufficient. For stores with moderate volume, Starter at $29/month provides unlimited conversations and the live visitor tracking that enables proactive engagement with high-value shoppers. The key ROI question is whether chat converts browsers to buyers and reduces cart abandonment — for most e-commerce stores, live chat with proactive engagement generates revenue exceeding the subscription cost.
Yes — Tidio's live chat and rule-based chatbot functionality is valuable without Lyro AI. Many businesses use Tidio for agent-handled live chat, automated FAQ chatbots, and lead capture flows without ever activating Lyro. Lyro is an add-on that extends automation beyond what scripted chatbots can handle. Using Tidio without Lyro is a completely valid configuration for teams that want human-handled chat with some basic automation.
Intercom is significantly more expensive than Tidio — Intercom's starter plans for small businesses run $74/month and upwards, with full AI agent features requiring substantially higher enterprise-level pricing. For small and medium businesses, Tidio provides most of Intercom's core live chat and automation functionality at a fraction of the cost. Intercom's advantages are more sophisticated product tour features, stronger customer data platform capabilities, and more mature analytics. For most SMB use cases where live chat, basic automation, and AI query resolution are the requirements, Tidio offers substantially better value.
Tidio charges primarily per plan (subscription fee) with plans including certain operator seat counts and live chat conversation capacities. Lyro AI conversations are separate — included in Tidio+ and available as purchased packages on other plans. The core chat platform pricing is subscription-based rather than per-conversation for live chat handled by human agents.
Yes — Tidio is used by SaaS companies for website live chat, trial conversion support, and customer onboarding assistance. The visitor tracking and proactive chat features help identify and engage high-value trial users showing purchase intent signals. Lyro AI can handle common SaaS support questions (feature explanations, pricing questions, technical issues) automatically. The integration with tools like HubSpot and Salesforce connects chat data to the SaaS company's CRM for prospect and customer tracking.